College Surgery Partnership has a wide and varied team profile and our workforce ranges from GPs and nurses to administration posts; from paramedics to dispensers; and from secretaries to cleaners.

 

Why work for us?

 

Great Patient Care: We are focused on providing great patient care to our population. 

 

Diversity: We believe that people from different backgrounds, with different experiences, make our organisation better.  Just as our patients are diverse, we need to be too.  

 

Working in Collaboration: With our patients and in our teams

 

Experience: We have amazing team members who have a wealth of experience and knowledge and love supporting new employees

 

Ambition:  We get it right almost all of the time but, when we don’t, we learn from that experience and we improve because our ambition is to be the best we can be.

Pay: £29,250.00-£33,150.00 per year

Hours: 30 - 37.5 per week

Job Description:

We are a busy practice who offer a dispensing service to our patients in our rural locations. We are looking for someone to work 30 to 37.5 hours a week. The salary stated is pro rata if working part time.

We enjoy working together as a team and pride ourselves on the services we offer. We are welcoming, and interested in your ideas and observations about how we can improve and expand our service.

Overview
We are seeking an experienced and dedicated Dispensary Manager to oversee the daily operations of our dispensary. The ideal candidate will be qualified and possess strong leadership skills and a passion for providing exceptional customer service.

As our Dispensary Manager, you will be responsible for the efficient and effective functions of our dispensaries at Uffculme, Bradninch, and Sampford Peverell, fostering a positive working environment for our team.

The following are the core responsibilities of the Dispensary Manager. There may, on occasion, be a requirement to undertake other duties depending on service need, workload, and staffing levels:

Primary responsibilities

Individual Tasks

a. Line management of the dispensing team, including training, appraisals, and ensuring all team members remain competent and safe to practice.

b. Organising dispensary staff rotas, managing complex rota queries, and ensuring adequate staffing levels and service continuity at all times.

c. Attending and contributing to monthly dispensing meetings with the GP Lead, Clinical Pharmacist, Dispensing Finance Lead, and Practice Manager, and communicating agreed actions to the wider team.

d. Organising and ensuring attendance at quarterly dispensing team meetings.

e. Monitoring productivity, workload, and service performance, with forward planning to maintain an efficient and high-quality patient service.

f. Reporting significant events and near misses, undertaking analysis to identify trends, risks, and learning opportunities, and escalating concerns appropriately.

g. Ensuring compliance with the Dispensing Services Quality Scheme, Care Quality Commission requirements, and all relevant dispensing policies, procedures, and audit standards.

h. Providing timely operational information to the Dispensing Finance Lead to support financial planning, profitability, and strategic decision-making.

i. Supporting the promotion, development, and sustainability of the dispensing service, including engagement with the local community where appropriate.

j. Ensuring prescriptions are processed and submitted accurately to the NHS Business Services Authority to safeguard practice income.

k. Ensuring that all Dispensing policies and procedures are fit for purpose and adhered to

Secondary Responsibilities

a. Blister pack administration, monitoring and reporting

b. Ensuring a robust delivery service from suppliers to the dispensaries

c. Checking group tasks and delegating or actioning

d. Auditing procedures for controlled drugs

e. Ensuring stock is rotated and that the organization suffers minimal financial loss caused by stock going out of date

f. Managing the repeat prescription process

g. To be responsible for the placing, receiving, and distributing of orders required by our Nursing and Community Team

h. To be responsible for the placing of injection orders and ensuring those injections arrive where and when needed

i. To be responsible for ordering dispensing uniform

j. To be responsible for the dispensing inbox, ensuring that all emails received are actioned

k. To be responsible for the dispensing task box, ensuring that all tasks received are actioned

l. To ensure that dispensing stationery, script paper, and consumables levels are appropriate, ordering to top up as necessary

m. To dispense prescriptions and undertake other usual dispensary roles when the team is challenged by absence

n. To provide assistance to trainee dispensary staff and students, including participating in induction programmes

o. Any other reasonable task within the competency of the postholder

Person specification – Dispensary Manager

Qualifications

Essential

NVQ Level 2 in Pharmacy Services or equivalent

Knowledge of pharmacy or dispensary procedures

Desirable

Level 3 Pharmacy Technician Qualification

Experience

Essential

Experience of managing a team successfully

Experience of working in a pharmacy or dispensary

Broad knowledge of General Practice

Desirable

Experience of working in a dispensary in General Practice

Skills

Essential

Excellent communication skills (written and oral)

Strong IT skills, competent in the use of the Microsoft suite of packages including Excel and Outlook

Polite and confident

Flexible and cooperative

Self motivated

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to promote best practice

Effective time management (planning and organising) including when working under pressure

Capable of managing financial processes and procedures

Comfortable working as part of a team and autonomously, understanding the boundaries of their responsibility

Excellent problem solving and analytical skills

Comfortable working in a busy and demanding environment

Flexibility to work outside of core hours on occasion

Evidence of continuing professional development

Join our team as our Dispensary Manager where you can make a significant impact while working in a dynamic environment!

Job Types: Full-time, Part-time, Permanent

Benefits:

• Company pension
• On-site parking

Work Location: In person

To apply, please send your CV and a covering letter to d-icb.csp.info@nhs.net 

Pay: £12.95 per hour

Hours: 29.5 per week

Job Description:

Are you passionate about delivering great service?

We are looking for an experienced team member with an NVQ2 in Pharmacy Services and knowledge of pharmacy service procedures. The successful candidate will have experience of working in a dispensary and a broad knowledge of General Practice.

You must be prepared and able to travel to all our dispensaries based in Uffculme, Bradninch, and Sampford Peverell.

You will be serving our community and interacting with customers on a day to day basis.

You will establish relationships with all customers - not only patients as well as other team members including our healthcare team.

Rate of pay: £12.95 ph (pay rise pending)

Core responsibilities

The following are the core responsibilities of the Dispenser. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Individual Tasks

a. Dispense medicines accurately in line with prescriptions, legislation, and practice protocols

b. Collect prescription charges from patients as appropriate and ensure the reverse of prescriptions are signed correctly

c. Check repeats against discharge summary for blister pack issues

d. Ensure medicines are labelled, packaged and supplied safely

e. Provide patients with information and advice on prescribed medicines

f. Handle patient queries in a professional and timely manner

g. Maintain patient confidentiality and uphold professional standards at all times

h. The printing, processing and preparation of repeat prescription requests

i. Check prescriptions for accuracy and highlight discrepancies or potential issues to prescribers

j. Record all dispensing activity accurately on the practice clinical system

k. Ensure compliance with Controlled Drugs regulations and maintain accurate records

l. Order, receive and store pharmaceutical stock safely in accordance with regulations

m. Monitor stock levels, expiry dates and ensure efficient stock rotation to minimise waste.

n. Maintain accurate records of deliveries, invoices and controlled drugs registers

o. Liaise with suppliers to resolve stock issues promptly

p. Work with GPs, nurses and administrative staff to support safe prescribing and dispensing

q. Communicate effectively with patients, carers and colleagues

r. Participate in team meetings and contribute to service improvements

s. Participate in audits

t. Participate in Drug recalls

u. Ensure infection control and safe working practices are followed at all times, including the cleaning of dispensary and equipment

v. Undertake training and continuous professional development as required

w. Supervise less experienced staff members and trainees as required

x. Monitor and record fridge & room temperatures and data logger

y. To process blister pack prescriptions

z. Blister pack administration, monitoring and reporting

aa. Ensuring a robust delivery service from suppliers to the dispensaries

bb. Checking group tasks and actioning

cc. To be responsible for the placing, receiving, and distributing of orders required by our Nursing and Community Team

dd. To assist the placing, receiving and distributing of orders required by our internal nursing team.

ee. To assist with the dispensing task box, ensuring that all tasks received are actioned

ff. To undertake any reasonable task within the competency of the postholder

Applicants should have a keen eye for detail and be able to work to deadlines. IT and great customer service skills are a must, as is a sense of humour and happy demeanour.

Knowledge of SystmOne would be beneficial. Future progression will always be considered.

The successful candidate should be flexible and willing to provide cover for colleagues during periods of annual leave and sickness absence, subject to the needs of the service.

Benefits:

• On-site parking

Experience:

• Pharmacy: 2 years (required)

Work Location: In person

To apply, please send your CV and a covering letter to d-icb.csp.info@nhs.net