The easiest way to request an appointment is to complete the online form available from our homepage. Please include as much detail as you can on the form to help our triage team ensure that you see the right person, the first time.

If you cannot complete an online form, please call the practice on 01884 831300, or visit any of our branches, and we will complete the form with you.

Do you need to cancel an appointment? 

You can cancel your appointment online by following the link at the top of this page.

Alternatively, please contact the practice on (01884) 831300

Every appointment that you don't cancel means another patient cannot be seen and costs the NHS £120.  On average we have over 100 appointments that are not attended and not cancelled each month. 

You will be offered the next routine appointment bookable with a particular doctor, if you feel this is too long to wait you will be offered an appointment with his/her team members. The current teams are:

o             Dr Mason, Dr Kerin, Dr Robinson, Dr Wood, Dr Barwise

o             Dr Harris, Dr Black, Dr Greenwood, Dr Meka,  Dr Zaki

o             Dr, Crowley, Dr Rowbury, Dr Tat, Dr Orr, Dr Peyton-Jones, Dr Saleem

On registration you will be allocated a named doctor who will be responsible for your overall care. If you wish to know which doctor that is, then please contact the Practice. Reasonable efforts will be made to accommodate requests from patients who wish to be registered with a preferred doctor but please note that, as most of the doctors work part time, this may not be possible. Booking appointments in advance increases the possibility of seeing your preferred doctor.

Please only request a home visit if it is absolutely necessary.

Please try to telephone before 11.30am if you feel you are too ill to attend the surgery or are housebound and may require a home visit.

Please explain to the receptionist why feel you need a visit. This will help the receptionist to navigate you to the most appropriate service and the paramedics and doctors to be able to see the most urgent visits first.

The surgery has much better facilities and a Doctor can see 3 patients in the time it takes for one visit.

Please do not request a home visit just because you have transport problem, there are local services that can bring you to the practice for appointments, one of these is Culm Valley Voluntary Care Scheme, who provide low-cost journeys for frail, elderly, and disabled people in the Culm Valley area.  They can be contacted by calling: 07546 525683.

The NHS does not pay for medical examinations for HGV and PSV licences and for pre-employment. Some insurance forms such as the certificates for elderly drivers insurance appear simple, but need a full medical examination for their completion.

Examinations of this nature take time and therefore a fee has to be charged. A special appointment will be required and the fee is payable by the patient at the time of booking the appointment.

Examinations for life insurance companies also need a special appointment with your doctor. They can take between 30 minutes to one hour to complete. The life insurance company usually pays the fee.

The results come in during the morning and have to be seen by the doctor before the results can be given out, so the results are not available to you after 14:00.

If you are waiting for an urgent test result please ring after 17:00 to give the laboratory time to get the result to the doctor. We may need to call you back if an answer is not readily available.

From time to time student doctors, nurses and trainee professional staff, join the team as part of their training.

We would be grateful if you would accept the trainees being present at your appointment to enable them to see a breadth of different conditions during their training.  

However, if you would rather see your doctor alone please inform reception.