Our Responsibility to You

At College Surgery we believe that taking responsibility is the key to creating a peaceful environment.

• You will be greeted courteously.
• You have a right to confidentiality.
• You have the right to see your medical records subject to the limitations of the law.
• You will be seen the same day if your problem is urgent.
• You will be seen by your own doctor whenever possible.
• You will be referred to a consultant when your GP thinks it necessary.
• You will be given the result of any test or investigation on request or at your next appointment.
• Your repeat prescription will be ready for collection within 48 working hours of your request being received at the surgery.
• Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly.

Your Responsibilities to Us.

• Please treat all surgery staff with the same respect - we are all just doing our job.
• Do not ask for information about anyone other than yourself.
• Tell us of any change of name, or address or contact telephone number, so that our records are accurate.
• Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergencies only.
• Please cancel your appointment if you are unable to attend.
• Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency.
• Please allow sufficient time for your consultant's letter or the results of any tests to reach us. You will be advised of the usual length of time to wait.
• Use the tear off slip to request your repeat prescription whenever possible.
• Do let us know whenever you feel we have not met our responsibility to you.
• We would, of course, be pleased to hear when you feel praise is due as well.