College Surgery Partnership

Tel: 01884 831300

Opening Times: 8.30am-6.30pm

Culm Valley Integrated Centre For Health, Willand Rd, Cullompton, Devon, EX15 1FE

GP Patient Survey

College Surgery Partnership

Sampford Peverell Surgery

Our Responsibility to You

At College Surgery we believe that taking responsibility is the key to creating a peaceful environment.

  • You will be greeted courteously.
  • You have a right to confidentiality.
  • You have the right to see your medical records subject to the limitations of the law.
  • You will be seen the same day if your problem is urgent.
  • You will be seen by your own doctor whenever possible.
  • You will be referred to a consultant when your GP thinks it necessary.
  • You will be given the result of any test or investigation on request or at your next appointment.
  • Your repeat prescription will be ready for collection within 48 working hours of your request being received at the surgery.
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly.

Your Responsibilities to Us.

  • Please treat all surgery staff with the same respect - we are all just doing our job.
  • Do not ask for information about anyone other than yourself.
  • Tell us of any change of name, or address or contact telephone number, so that our records are accurate.
  • Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergencies only.
  • Please cancel your appointment if you are unable to attend.
  • Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency.
  • Please allow sufficient time for your consultant's letter or the results of any tests to reach us. You will be advised of the usual length of time to wait.
  • Use the tear off slip to request your repeat prescription whenever possible.
  • Do let us know whenever you feel we have not met our responsibility to you.
  • We would, of course, be pleased to hear when you feel praise is due as well.