Confidentiality and privacy
All our staff have signed a contract to
maintain your confidentiality to keep your records private.
There is no need to give them your medical details but it
is helpful if you can indicate the reason for your appointment
or the amount of time you need.
If you would prefer to speak to the receptionist
in private, please ask her and she will take you to a place
away from the reception desk.
Please give other people their privacy
by not standing too close behind them at the reception desk.
Training
From time to time student doctors,
nurses and trainee professional staff, join the team as part
of their training. If you would rather see your doctor alone
please inform reception. We will not be offended.
NURSES
Practice Nurses
All patients can book an appointment
with the Practice Nurses at all our surgeries. Please state
the reason for the appointment so that reception can book the
right amount of time and the right nurse.
The Practice Nurses run clinics for breathing
conditions, diabetes and baby immunisations - see Services
and Clinics for details.
Midwives
The midwives offer maternity services
at College Surgery and branch surgeries to all pregnant women.
They see you when first pregnant to introduce themselves.
They take a history and also discuss where you would like
to have your baby. They then see you throughout your pregnancy
and after the birth of your baby.
It is sometimes possible for them to be
with you in labour and at the birth of your baby, depending
on where you decide to have your baby. They also offer parentcraft
classes during your pregnancy.
Health Visitors
Health Visitors are best known for the
health and development screening offered to families with
young children. They also carry out health promotion work
for all ages. The Health Visitors and the Health Visitors
Assistants work with people over 65 to promote good health
and prevent illness. Carers, relatives, healthcare professionals
and patients themselves can ask Health Visitors to provide
support and advice on health and social issues to patients.
They run clinics at the branch surgeries.
Cullompton patients are seen at the Health Centre, Exeter
Hill (Telephone 01884 33766)
District Nursing Team
This Nursing Team are able to offer care
and support to those patients with serious illness or disability,
in addition to ongoing support to their carers. They visit
and assess patients for care following hospital treatment
and during acute illness. They also provide health education
and counselling. Regular clinics are held at the Health Centre
during normal working hours. (Tel: 01884 33766). You can refer
yourself to the district nurses.
Strategic Manager
Wendy Evans
The Strategic Manager is responsible for
the general management of the Surgery. She is supported by
a team of staff, all of whom work extremely hard to ensure
the smooth running of the Practice so that you get the services
you need.
Receptionists, Medical Secretaries and Administrative Staff
Our team of Receptionists are there to
help you make appointments to see the doctors and nurses.
They also help you with other questions you may have about
our services. They have a difficult job to do with telephone
calls and enquiries coming from every direction. If they cannot
answer a query, they will find someone else who can. If they
can't give you an answer straight away, they will call you
back.
Community Physiotherapy Service
The Community Physiotherapist team in
Cullompton is based at the Health Centre, Exeter Hill. They
have a wide range of experience and can offer help with general
aches and pains, back and neck pain, stress incontinence,
neurological problems (such as strokes, Parkinson's disease
and multiple sclerosis), respiratory problems (such as asthma
and chronic emphysema), antenatal and postnatal care.
To see the Physiotherapist contact your GP,
Practice Nurse, Midwife or Health Visitor.
Physiotherapy clinics are held at the Health
Centre, Exeter Hill, Cullompton and Orchard Lea residential
home, Orchard Way, Cullompton.
They aim to contact all patients who need
urgent treatment within 3 working days. If your problem is
not urgent then you would normally be seen within 4 weeks.
Appointment letters are sent from the Health
Centre in Cullompton. If you are unsure where to attend, then
please ring the Health Centre on 01884 33766.
Follow up appointment enquiries
are dealt with by your own physiotherapist.
Complementary medicine
Hypnosis, counselling and healing
are also available for certain patients and certain conditions.
If you think you might benefit from this treatment please
discuss it with your doctor.
Complementary Therapists
Hypnosis, counselling and healing are
also available for certain patients and certain conditions.
If you think you might benefit from this treatment please
discuss it with your doctor.
|
