Making Comments and Suggestions

If you have any comments, or suggestions about how our Practice is managed, please contact the Practice Manager or use the online form. She is always happy to hear suggestions as to how we can improve any aspect of our service.

We operate a Practice Complaints Procedure as part of the NHS Regulations, and our system meets National Criteria.

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. Help us to help you. We also welcome being told when we are getting things right. Comments can be made by:

	Using the comments slips on the Reception desk
	Asking to speak to our Reception Manager or the Practice Manager
	Writing to the Practice Manager
	Via the website - see contact us page.

If there is a problem, please ask to speak to the Practice Manager or the Reception Manger right away. This will help us to sort it out as soon as possible.

This practice operates a complaints procedure for the investigation of all problems brought to our attention:

	Making your comments to the practice in no way prejudices your right to complain to the "North & East Devon Health Authority", if your problem is not resolved to your satisfaction.
	Wendy Evans, our Practice Manager, manages the complaints procedure on behalf of the practice. Please contact her either through Reception or in writing.
	Your comments should be made as soon as possible after the event giving rise to the problem.
	Wendy Evans will then ensure that all relevant details are recorded and arrange for the problem to be investigated.
	We aim to report back to you within ten working days at the most. If this is not possible the reason for the delay will be explained to you and you will be given a revised date for the completion of the investigation.

Thank you for your cooperation in improving the services.